|
Click on caduceus to search site.
| |
MsdC provides you with a 24x7
medical-critical services strategy.
All applications are designed to be
highly-available and are deployed on
high-availability system platforms.
Applications are designed with the deployment
platforms to exceed 99% uptime. MsdC's application
services include all aspects of the systems we
deploy. This includes all standard modules as
well as any custom modules. Our software
application services are coordinated with server,
network and other third-party hardware/software
products to create an integrated services solution to
maintain application availability 24x7. Pricing
for services is based on the modules used and degree
of customization.
Service options include:
- System
Customer Care Contract
Customized Comprehensive Service
Level contract
-
Single point of contact -
assigned account support manager
-
Support levels (e.g. 24x7, 5x8
others)
-
Response time guarantees (30
min., 1 hr., 2 hr response times)
-
MsdC application modules
supported
-
Third-party equipment or
applications support levels/response times
-
Application
Development (design unique applications and
integrate into the existing solution)
-
Application
Customization (re-design and customize any
application or encounter screen/menu)
-
Application
Module Support (individual application
module support - typically included in Overall
System Customer Care Contract)
-
System
Administration Support
(outsource your entire systems administration or
selected portions to MsdC with a service level
contract)
-
Application
Training (direct training of staff or "train
the trainer" programs, custom training classes,
full documentation, on-line courses)
Key Benefits
-
Maintain quality application use
-
Single point of responsibility
-
High-quality service up to 24x7 with
rapid predictable response times
-
Services integrated from user
applications to system platforms
-
Predictable cost for budgeting
-
Training services provide direct
approach to increasing productivity
-
Flexibility in dealing with systems
administration - leverage with MsdC's experience
|
